"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
What you will be doing:
as a security supervisor, your role is to ensure the safety and wellbeing of your fellow employees, guests and visitors. and you will ensure your property remains a safe, enjoyable workplace and travel destination.
plus Ensure the overall safety and security of the property premises, Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations
Conduct regular floor patrols, cash counts and crowd control
Assist guests regarding hotel facilities in an informative and helpful way
add to that:
- Insure the confidentiality of safety and security information.
- The service must be sincere, warm and with enthusiastic ensuring that all guests have quality security and safety systems available to them
- Sets an example regarding punctuality, appearance, courtesy, performance, attitude, leadership, guest relationship, observance of the house rules, loyalty to Management and inter-department cooperation
- Accept and promote feedback with the team and anticipate the team & guest’s needs.
- Being entrepreneurial and thinking beyond the boundaries.
- Develop fire, emergency & evacuation guidelines, train team members on the guidelines and take ownership for regular fire drills
- Show full cooperation and respect both within the team and other departments
- Handles complaints effectively and ensure issues are followed up with both internal and external guests
- Training of Security employees in all regulations and factors affecting the operations of the Hotel e.g. Fire prevention and safety procedures, basic firefighting, preservation of crime scene and evidence, actions, duties and powers where crime is detected, action in crisis situations and report writing.
- Ensure Fire Safety, Emergency and Evacuation handbooks and manuals are up to date and available to the team
- Ensure that all Lost & Found items are registered, stored and handled in accordance with the policy.
- Ensure the security team log and handle all incidents, guest complaints or queries confidently and professionally.
- Coach and counsel, all security officers to ensure they are developed professionally.
- Supervise the daily operations of the security team.
- Liaises with local law enforcement authorities and Fire & Safety officials as required, maintaining good relations.
- Assume responsibility for the CCTV room, ensuring that all equipment is working and Team Members are trained to handle the responsibility of monitoring cameras as required.
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtain help by sounding alarms
- Control traffic by directing drivers
- Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- To carry out any other reasonable duties and responsibilities as assigned.
Your experience and skills include:
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- High education is required
- Excellent Communication Skills Written and Verbal
- Able to follow complex instructions & manage Multiple Tasks
- Must have the Knowledge of Security Operations and Procedure
- Proven experience as security Leader
- Knowledge of legal guidelines for area security and public safety
- Familiarity with report writing
- Excellent surveillance and observation skills
- Trained in First Aid/CRP
- Individual is high energy individual with a positive attitude is a must.
- Ability to work well under deadline pressure.
- Ability to quickly adapt to a constantly changing management and market requirement.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are much more than a world leader. We are more than 280,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,700 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx
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