Job Summary/Purpose:
Sell new or used vehicles, such as cars, vans and trucks, on premise of vehicle sales, in order to achieve sales targets and customer satisfaction index.
Sell new or used vehicles, such as cars, vans and trucks, on premise of vehicle sales, in order to achieve sales targets and customer satisfaction index.
Responsibilities:
1. Adhere to the Toyota sales process 100% with every prospect or customer.
2. Achieve assigned sales target and KPIs by ensuring an agreed mix of vehicle models and types.
3. Receive customers on sales floor and determine type, quality, specifications of vehicle desired and demonstrate operation of vehicles by conducting road test; convert prospects to buyers.
4. Cross sell optional equipment and accessories to customers.
5. Compute sales price, including tax, trade-in allowance, license fee, discounts, and requirements for financing payments on credit.
6. Prepare quotations and sales contract and secure required documents from customers, such as driving license, civil ID, etc.
7. Co-ordinate for delivery and registration of vehicle.
8. Research availability of models and optional equipment using computer database.
9. Follow-up on sales lead, using list of prospective customers, referrals, database, business directories, etc.
10. Ensure efficient vehicle reservation management in order to maintain consistent business flow.
11. Comply with all company and departmental policies and procedures relating to the purchase, registration, insurance and payment of vehicles by customers.
12. Maintain prospective customer's database and develop and maintain relationships with customers and sales contacts and attend to and resolve customer complaints.
13. Document and report customers feedback to management, prepare and submit sales reports.
14. Ensure customer contract is signed and approved by the customer (Including but not limited to Specifications list).
15. Ensure continuous follow-up with customers on new products in order to meet customer satisfaction.
1. Adhere to the Toyota sales process 100% with every prospect or customer.
2. Achieve assigned sales target and KPIs by ensuring an agreed mix of vehicle models and types.
3. Receive customers on sales floor and determine type, quality, specifications of vehicle desired and demonstrate operation of vehicles by conducting road test; convert prospects to buyers.
4. Cross sell optional equipment and accessories to customers.
5. Compute sales price, including tax, trade-in allowance, license fee, discounts, and requirements for financing payments on credit.
6. Prepare quotations and sales contract and secure required documents from customers, such as driving license, civil ID, etc.
7. Co-ordinate for delivery and registration of vehicle.
8. Research availability of models and optional equipment using computer database.
9. Follow-up on sales lead, using list of prospective customers, referrals, database, business directories, etc.
10. Ensure efficient vehicle reservation management in order to maintain consistent business flow.
11. Comply with all company and departmental policies and procedures relating to the purchase, registration, insurance and payment of vehicles by customers.
12. Maintain prospective customer's database and develop and maintain relationships with customers and sales contacts and attend to and resolve customer complaints.
13. Document and report customers feedback to management, prepare and submit sales reports.
14. Ensure customer contract is signed and approved by the customer (Including but not limited to Specifications list).
15. Ensure continuous follow-up with customers on new products in order to meet customer satisfaction.
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